What are the terms and conditions for refund?
- Returns - The product amount refund will be done to your bank account and will reflect within 7-10 business days. The discount code for you the courier charges will be sent to you by E-mail/ Whatsapp.
- Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
- Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
- Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
What are the rules for refunding courier charges?
- As we do not have a reverse pickup facility yet, we will send you a discount code for Rs. 100 in lieu of the shipping costs, which can be redeemed towards your next purchase.
- Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
I haven't received my refund yet. What should I do?
- We will update you via email once we initiate the refund procedure. Bank refunds will take 7-10 business days.